The following terms and conditions apply whether a contract has been made verbally or in writing. Should you have any questions about our Booking Terms and Conditions please call us on +353 (0)86-4035758.
Quotations are given on the basis of the most direct route and on information provided by you. The route used will be at our discretion unless you have requested a particular route which will be specified in our quotation. All quotations are given subject to us having a suitable vehicle at the time you accept the quotation. Quotations are valid for 7 days unless otherwise notified.
Once you have received an official quotation, an agreed deposit is required to secure the booking. This deposit should be sent to our office or bank transfer along with the details of your full requirements for the hire. On receiving your deposit, we will send you confirmation of your hire. You should check the details of the hire carefully and notify us immediately of any errors or changes. Normally written confirmation by us is the only basis for the acceptance of the hire or for subsequent alterations to its terms.
Unless otherwise stated, quotations are given for coach and driver only. Other charges such as admissions and parking charges are not included.
The quoted cost of coach hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered. However, we cannot guarantee the price of third party suppliers especially such suppliers outside of the Republic of Ireland where prices fluctuate according to currency changes and levies. We will identify in our booking confirmation if we anticipate that third party suppliers will be used.
The balance for all hires is due not less than 10 days prior to the departure date unless other wise agreed. Any hires received within 10 days of the departure date must be paid for in full at the time of booking. We accept payment by bank transfer,cheque or cash, Payment by cheque must be received by us with not less than 14 working days before the date of departure to allow time for the payment to clear.
Should you wish to cancel your booking, you should telephone us with the cancellation and then follow this up in writing. Our cancellation charges are as shown in the table below:
Cancellation by Silverlining Coach Hire
In the event of an emergency, force majeure event or action by you to vary the agreed terms of the coach hire booking unilaterally, we may, by returning all monies paid and without further or other liability, cancel the contract.
We reserve the right to make an additional charge for any additional mileage or time incurred over and above that agreed in the hire. Any additional charges will be commensurate with the costs incurred by us.
The vehicle will depart at times agreed with you and it is your responsibility to account for all passengers at these times. We will not accept any responsibility for any losses incurred by passengers who fail to follow your instructions.
The hours agreed for your coach hire booking must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods may be complied with. Under no circumstances will we allow your coach hire to exceed these regulated hours.
The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring that the hirer keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or otherwise interrupted the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.
Use of Vehicle
Unless we have agreed otherwise in writing in advance, the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available for your incidental use when parked at such points.
We will at the time of confirming your hire confirm the seating capacity of the vehicle to be supplied. No more than the maximum number of passengers indicated may be carried on each vehicle.
Whilst every effort shall be made to supply a Silverlining coach sometimes such vehicles become unavoidably unavailable. In such cases, we shall supply the highest standard of vehicle available to us at the time, including those of other operators, for all or part of the hire. We reserve the right to provide a larger vehicle than that specified at no extra charge unless any additional seats are used, in which case an additional pro rata charge will be made.
Breakdowns & Delays
We give advice on journey times in good faith but we cannot guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, traffic congestion or other delay outside our control.
From time to time, Eirebus may have to change certain aspects of the given itinerary. Wherever possible, such changes shall be notified to you in advance.
All vehicles listed are subject to restrictions on carrying luggage for statutory safety reasons. The driver has full discretion as to carriage of passengers’ luggage and its storage. Generally, one suitcase plus one small piece of hand baggage per person will be accommodated. We do not accept liability for any damage to or loss of any property which belongs to passengers and is left in the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for three months and will then be destroyed.
In the interest of other passengers, no musical instruments, radios and/or other audio devices shall be played without the company’s permission. Such permission shall be shown on the confirmation, where agreed.
It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are legally available over the counter without prescription or are prescribed by a doctor. You may be required to produce medical evidence especially when leaving or entering countries.
The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is abusive to any person may be removed on the driver’s authority. You will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. We will not accept liability for damage or loss to any passenger entering or leaving the coach whilst in motion.
Under no circumstances may alcoholic drinks be carried or consumed on a vehicle. It is also illegal to carry or consume alcoholic drinks on a coach proceeding to or from designated sporting events and permission cannot be given in this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for small items of confectionery (such as sweets and chocolate) may not be consumed on the vehicle without our prior agreement or with the permission of the driver.
Smoking (including e-cigarettes) on the bus is strictly prohibited at all times.
Please note that vomiting in or soiling of the vehicle will incur a €200.00 cleaning charge.
No animals (other than guide dogs and hearing dogs notified to us in advance) may be carried on any vehicle without our prior written agreement.
No bill, poster or notice is to be displayed on any vehicle without our prior written consent.
Currency & Passports
It is your responsibility to ensure that you are carrying the correct currency for each country visited along with a current valid passport and appropriate visas for such countries.
We can normally agree amicably the few complaints that we receive. Should you have any reason to complain during the hire, you should firstly notify the driver or our representative who will endeavour to rectify the problem. If the matter cannot be resolved to your satisfaction, details of the complaint should be made in writing within 14 days of the hire to firstname.lastname@example.org
We will acknowledge all complaints within 14 days and will normally reply within 28 days.
The contract between us is defined by these booking terms and conditions and our written confirmation following receipt of your deposit.
Unless you inform us otherwise in writing you are deemed as having accepted these terms and conditions of hire in full, it is the responsibility of the hirer to make their group aware of the conditions.